The challenge
Coordinating quotes, tax cases, documents, maintenance and support without scattering information across different tools.
GestioneEdile · the management software for construction companies
A digital system to coordinate quotes, cases and support.
Twipping configured a vertical solution on Nolvio to centralise workflows, documents, maintenance, tickets and a customer portal.
A project born from the need to make the operating processes of a construction company more orderly, traceable and manageable.
Overview
- Client
- De-Pieri
- Sector
- Construction / technical services
- Solution
- GestioneEdile, powered by Nolvio
- Modules
- Quotes · cases · maintenance · tickets · customer portal
- Twipping’s role
- Analysis · configuration · onboarding · support
Project scope
Quotes & signatureTax cases3/5/10-year maintenanceTickets & SLACustomer portalIsolated partner accessOperational AI
The solution
A Nolvio configuration dedicated to the construction operating cycle, with workflows, roles, statuses, modules and a customer portal.
The value
More traceable processes, better-organised information and greater operational control for the office, technicians, customers and partners.
Too much information in too many places.
De-Pieri needed to make activities involving the office, customers, technicians and partners more manageable: quotes, tax cases (such as Ecobonus and Superbonus), documents, maintenance and support requests.
When these flows live across email, files, shared folders and manual communication, it becomes harder to understand the real status of activities, which documents are missing and where to step in.
- Quotes and approvals to track
- Documents and tax cases to link
- Maintenance and tickets to organise
- Customers and partners to manage with clear access
Analysis, configuration and tailored workflows.
Twipping analysed the operating flows and configured GestioneEdile on the Nolvio platform to turn separate activities into a single system. The work covered data, roles, statuses, workflows, the customer portal and operating modules.
- 01
Process analysis
Discovery of the flows between office, building site, customers and partners, and mapping of where information gets lost.
- 02
Workflow modelling
Statuses, roles, responsibilities and checklists defined around De-Pieri’s real processes.
- 03
Configuration on Nolvio
Modules, data, permissions, customer portal and partner access set up on the platform.
- 04
Migration and validation
Import of master data and end-to-end verification of the flows: quote → case → job → ticket.
- 05
Onboarding and support
Training for office staff and technicians, assisted go-live and ongoing support as the system evolves.
A single environment for the operating cycle.
The solution configured for De-Pieri links the main activities in a single environment: from quote to case, from documentation to maintenance, through to ticket and customer portal management.
Digital quotes
Creation with templates for measurements, materials and labour, sending, tracking and acceptance with electronic signature.
Tax cases and documents
Guided checklists for Ecobonus, Superbonus and Bonus Ristrutturazione (Italian renovation tax incentives), with documents, tagging and deadlines under control.
Scheduled maintenance
Recurring jobs at 3, 5 or 10 years with automatic reminders and assignment to technicians.
Support tickets
Customer requests with priority, SLA, escalation, history and reports in a single dashboard.
Customer and partner portal
Self-service for approvals and documents, with isolated access for technicians and external partners.
Job sheets for technicians
Tasks, photos, job reports and documents.
The configuration is modular and can be adapted to companies with similar processes.
Integrations and automations
The solution can connect to the main business tools to synchronise master data, invoices and documents, and automate repetitive steps.
- Invoicing and accounting software
- Calendar and deadline synchronisation
- APIs and webhooks for company systems
- Dedicated access for the accountant
Integrations with third-party software are assessed and activated according to the needs of the project.
What changed for each role.
The same system, different views: management, office, technicians and customers find what they need without having to ask.
Management
Visibility on confirmed quotes, open quotes, blocked cases and priorities, without asking the team for updates.
Cases office
Workflows and checklists for incentives and tax deductions, tracked documents and deadlines always under control.
Technicians on site
Jobs, documents and tasks accessible from the field, with planned maintenance and reminders.
Customers and partners
Portal for approvals, documents and tickets; separate, tracked access for external partners.
AI supporting repetitive tasks.
The solution configured for De-Pieri is set up for operational AI features, designed to reduce the team’s manual work and speed up the handling of cases and tickets.
- Automatic case summary
- Identification of missing documents
- Next-action suggestions
- Help with answering tickets
More control, less operational dispersion.
Traceability
Every activity can be linked to a customer, case, document or ticket.
Operational control
Management and team leads get a clearer view of statuses, priorities and ongoing activities.
Collaboration
Office, technicians, partners and customers work on better-organised, shared information.
Scalability
The solution can evolve with new modules, automations and operational AI.
Quantitative metrics are published only if verified and authorised by the client.
Replicable
A replicable solution for companies with similar processes.
The De-Pieri case shows a need common to many construction companies, installers and technical firms: linking quotes, cases, documents, jobs and support in a single manageable system.
GestioneEdile, powered by Nolvio, can be configured around the company’s real processes, adapting modules, roles, workflows and dashboards to operational needs.
Who it is for
Construction companies
Customers, cases and jobs, tailored.
Window and door fitters
Quotes, measurements, installations and documents.
Installers
Jobs, technicians and customer requests.
Renovation companies
Incentives, documents and after-sales.
Technical service firms
Maintenance, tickets and SLAs.
Specialised partners
Dedicated access and assigned tasks.
Frequently asked questions
Want to build a similar system for your company?
If your company also handles quotes, cases and support with separate tools, we can show you how to configure GestioneEdile, powered by Nolvio, around your processes.
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